Privacy Policy

1. Introduction

SaveGreen Cleaning Solutions ABN PENDING ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website at savegreensolutions.com.au and our cleaning services.

2. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number, and suburb/address
• Quote and booking details: service type, property type, preferred dates, and special instructions
• Account information: email and password (for portal access)
• Reviews and feedback: name, email, star rating, and comments you submit
• Usage data: pages visited, browser type, device information, and IP address (collected automatically via cookies and analytics)

3. How We Collect Information

We collect personal information:

• Directly from you when you fill out a quote request, contact form, review form, or create an account
• Automatically through cookies and similar technologies when you browse our website
• From third-party services we use to operate our business (see Section 6)

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our cleaning services, including scheduling, invoicing, and communication
• To respond to your enquiries and quote requests
• To send booking confirmations and service reminders via email
• To display approved reviews on our website
• To improve our website, services, and customer experience
• To comply with legal obligations

We will not use your information for direct marketing without your consent. You can opt out at any time.

5. Data Storage and Security

Your data is stored securely using Supabase, a cloud-hosted PostgreSQL database platform with enterprise-grade security. Supabase servers may be located in Australia or the United States.

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption in transit (TLS/SSL) and at rest
• Row-level security (RLS) policies restricting data access
• Secure authentication with hashed passwords
• Regular security reviews and access controls

6. Third-Party Services

We use the following third-party services to operate our business. These services may process your personal information:

• Supabase — database, authentication, and file storage
• Resend — transactional email delivery (confirmations, notifications)
• Cloudinary — image hosting and optimisation
• Vercel — website hosting and deployment

Each third-party provider has its own privacy policy governing how they handle data. We only share the minimum information necessary to provide our services.

7. Cookies

Our website uses cookies and similar technologies for essential functionality (such as authentication) and analytics purposes. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint about our handling of your information

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Quote and booking records are retained for a minimum of 7 years for tax and legal compliance purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@savegreensolutions.com.au
• Phone: 0457 587 715
• Address: Greater Sydney, NSW, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.