Frequently Asked Questions
Everything you need to know about our services, pricing, products, and guarantees. Can't find your answer? Get in touch.
Booking & Scheduling
How do I book a cleaning service?
You can request a free quote through our website, call us on 0457 587 715, or email us directly. We'll confirm the details and schedule a time that works for you — usually within 24 hours.
Can I reschedule or cancel a booking?
Absolutely. We understand plans change. Just give us at least 24 hours' notice and we'll happily reschedule at no extra cost. Cancellations within 24 hours may incur a small fee.
Do you offer same-day or next-day bookings?
We do our best to accommodate urgent requests. Same-day availability depends on our schedule, but next-day bookings are usually possible. Call us for the fastest response.
What areas of Sydney do you service?
We cover 80+ suburbs across Greater Sydney including the Inner City, Eastern Suburbs, Inner West, North Shore, Northern Beaches, Western Sydney, and the Sutherland Shire.
Pricing & Payment
How much does a typical cleaning cost?
Pricing depends on the type of service, property size, and condition. A standard 2-bedroom home clean starts from around $120. Request a free quote for an accurate price tailored to your needs.
Are there any hidden fees?
Never. The price we quote is the price you pay. We provide transparent, itemised quotes upfront so there are no surprises.
What payment methods do you accept?
We accept bank transfer, credit/debit card, and cash. For regular clients, we can set up convenient recurring invoicing.
Do you offer discounts for regular bookings?
Yes! Clients on weekly or fortnightly schedules enjoy discounted rates compared to one-off bookings. The more frequently we clean, the less time each session takes.
Our Products & Approach
What cleaning products do you use?
We exclusively use eco-friendly, non-toxic, and biodegradable cleaning products. They're safe for children, pets, and people with allergies or sensitivities — while still being highly effective against dirt and bacteria.
Can I request specific products or methods?
Of course. If you have preferred products or specific requirements (e.g. allergy-safe, fragrance-free), just let us know when booking and we'll accommodate your needs.
Are your products safe for pets?
Yes, all our products are pet-friendly. We never use harsh chemicals, bleach, or ammonia-based solutions. Your furry friends are safe during and after every clean.
Insurance & Trust
Are your cleaners insured?
Yes. SaveGreen carries $10M+ in public liability insurance. Every cleaner is also covered by WorkCover NSW. You're fully protected in the unlikely event of accidental damage.
Are cleaners police-checked?
Every SaveGreen team member undergoes a national police check before joining our team. We also conduct reference checks and provide ongoing training and supervision.
What if something is damaged during a clean?
In the rare event of accidental damage, our $10M+ insurance policy covers it. Report it within 24 hours and we'll resolve the matter promptly — no hassle.
Our Guarantee
What is your satisfaction guarantee?
If you're not 100% happy with any clean, let us know within 24 hours and we'll re-clean the affected areas at no additional cost. Your satisfaction is our top priority.
What if I'm not happy with my regular cleaner?
We want you to love your cleaner. If the fit isn't right, just let us know and we'll assign a different team member — no questions asked, no awkward conversations.
Still Have Questions?
Our friendly team is here to help. Reach out anytime and we'll get back to you within a few hours.
Ready to Book Your Clean?
Get a free, no-obligation quote in under 60 seconds. Eco-friendly products, insured cleaners, 100% satisfaction guaranteed.